We offer a 30-day money-back guarantee on new certificate purchases, whatever the reason. If you are not satisfied, tell us within 30 days of the order date and we will refund the certificate price in full.
This applies to certificates issued through the Certification Authorities we currently resell. The current list of CAs and brands is published at sslguru.com/brands and forms part of this Policy.
If the Certification Authority never issued your certificate within the 30-day window in Section 2, you are entitled to a full refund. Contact support first — most non-delivery is a validation step that can be completed within hours.
If you are a consumer, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Because a digital certificate is delivered immediately, we ask you at checkout to (a) expressly request that we begin supplying it before the withdrawal period ends and (b) acknowledge that by doing so you lose your right of withdrawal once the certificate has been issued. If you did not give both of those confirmations, your 14-day withdrawal right survives and we will refund you in full. In every case our 30-day guarantee in Section 2 is more generous and you may rely on it instead. To withdraw, email [email protected]. We will refund within 14 days of receiving your notice, using the same payment method you used.
If the certificate we supply does not match what you ordered, does not work as described, or we fail to deliver a service you paid for, you are entitled to a full refund regardless of the 30-day window. Statutory rights that cannot be excluded are not affected by this Policy.
If we discontinue a service you have paid for, Section 13 of the Terms of Service applies: we will migrate you to a comparable service or refund the unused portion pro rata, at your election.
Where you buy a multi-year certificate subscription, the 30-day guarantee covers the whole amount paid. After 30 days, if you cancel a multi-year subscription part-way through, we will refund the unused whole years on a pro-rata basis, less the value of any certificate already issued for the current year. Partial years are not refunded.
Refunds go back to the original payment method. We do not deduct card processing fees, currency conversion costs or handling charges. If your payment provider will not accept the refund — for example because the card has expired or the provider limits refunds after a period — we will offer you the choice of an account credit or a cheque sent to the address on your account. We will not impose a credit on you without your agreement.
Where you paid by bank transfer, cheque or money order, refunds are made by bank transfer to an account in the same name as the payer, after verification.
Where you paid in a currency other than U.S. dollars, refunds are calculated in U.S. dollars and converted at the rate applicable on the refund date. Exchange rate movement between payment and refund is outside our control.
You can turn off automatic renewal at any time from your account dashboard, in the same number of steps it took to subscribe and without speaking to anyone. You may also email [email protected].
Turning off automatic renewal stops future charges. It does not by itself refund the current term; the guarantee in Section 2 and the rights in Section 3 govern that.
We send a renewal reminder before every renewal charge — at least 30 days ahead for terms of a year or more, and at least 7 days ahead for shorter terms — showing the date, the amount and a direct cancellation link.
If you believe a charge is wrong, contact us before disputing it with your bank. We resolve most billing questions within one business day. A chargeback filed without first contacting us may result in suspension of the services concerned while the dispute is investigated.
We publish the supported platforms and browser compatibility for each product on its product page. If a certificate is not compatible with the environment stated on its product page, that is a defect and Section 3.3 applies. We cannot refund on the basis of incompatibility with third-party software outside the stated compatibility list, but we will help you find a product that works and will apply what you paid toward it.
Telephone: 1-855-775-4878 (1-855-SSLGURU) · Direct: +1 626-377-9979
