In order to provide quality communication, SSLGURU collects the name, organization, and email address of website visitors who voluntarily submit that information to download software or to submit sales or technical support questions. SSLGURU also collects and stores personal information about its customers in order to provide requested products and services. This information is voluntarily submitted by the customer or is obtained from third party databases.
Regardless of the source, SSLGURU protects personal information as confidential information except where the information is embedded in an issued digital certificate. This information is necessary for the digital certificate's operation and is considered public information.
Generally, a customer can review, delete inaccuracies and update personal information through its SSLGURU account interface by clicking edit under the Account Profile tab. Alternatively, customers may make request changes to personal information by sending an email to [email protected] or by mailing SSLGUR at the address listed in this policy. Emailed and mailed requests are subject to SSLGURU’s satisfaction about the authenticity of the request.
SSLGURU retains information about customers while the customer’s account is active, while a certificate remains unexpired, and in accordance with industry standards. A customer may request account cancellation or request that SSLGURU no longer provide services by emailing [email protected]. SSLGURU may retain customer information after receiving a request to cancel services or disable account as necessary to comply with industry standards, legal obligations, resolve disputes, and enforce customer agreements.
Personal information embedded in a digital certificate cannot be directly edited. Customers wishing to update personal information in a digital certificate must submit a change request through the customer account. SSLGURU may require that the updated information be verified for accuracy prior to accepting the change request. In addition, even if information is updated in SSLGURU's databases, the information will generally not be updated in the issued digital certificate. If information embedded in a digital certificate needs updating, SSLGURU may require revocation of the digital certificate.
SSLGURU may use personal information to market, sell and provide its products and services, including using the information to validate the identity of the customer or to contact the customer in order to discuss support, renewal, and the purchase of products and services.
SSLGURU may allow its business partners to assist in providing requested products and services. All SSLGURU business partners are required to keep personal information confidential and are only allowed to use the information to the extent necessary to provide the requested products and services.
SSLGURU utilizes a live chat tool for assisting our customers with sales questions and technical support needs; in addition to the customer's name and email address (for purposes of communication), this tool collects information in accordance with "Information automatically collected by SSLGURU Sites" above.
SSLGURU may send out promotional emails (such as a newsletter) to individuals who provide personal information and have not opted-out of SSLGURU's mailing list. These emails may include beacons that communicate information about the email back to SSLGURU. This communication allows SSLGURU to gauge the effectiveness of its advertising and marketing campaigns. Recipients may opt-out of receiving promotional communication from SSLGURU by following the instructions provided in each promotional email or by emailing [email protected].
SSLGURU also sends out advisory emails. Advisory emails are related to the primary purpose for which the information was collected and are used to respond to inquiries, provide support and validation services, provide upgrade information and security updates, and inform the customer about ordered products and services. Because advisory emails contain essential information related to the use and security of SSLGURU's products and services, customers may not unsubscribe from advisory emails.
SSLGURU may use third parties, with which it has a confidentiality agreement, to send promotional or advisory emails. However, SSLGURU restricts its partners from sending spam associated with SSLGURU's site, brand, or products. A customer receiving an unsolicited email related to SSLGURU's products and services should forward the entire message and headers to [email protected].
SSLGURU never sells personal information to third parties. SSLGURU may provide personal information to third parties (such as web host provider or affiliated party) if the information owner consents to the distribution.
SSLGURU uses a third party to process credit card payments and may provide credit card numbers and identifying financial data directly to the third party credit card processor. These companies do not retain, share, store, or use personally identifiable information for any other purposes. SSLGURU does not permanently store any provided credit card information.
SSLGURU also uses a third party to provide its chat-based support. The support software allows users to input information, including an email address, to request support and clarify their problem. The software provider does not share inputted information with anyone other than SSLGURU.
SSLGURU may disclose information when required by law or when disclosure is necessary to protect SSLGURU's rights and/or comply with a judicial proceeding, court order, or legal process.
The security of personal information is of the utmost importance to SSLGURU. SSLGURU only transmits personal information using secure socket layer technology (SSL). To learn more about SSL, follow this link Knowledgebase > General Information
SSLGURU follows generally accepted industry standards to protect personal information during transmission and storage. Unfortunately, no method of transmission over the Internet or electronic storage is 100% secure. While SSLGURU strives to use commercially acceptable standards to protect personal information, SSLGURU cannot guarantee absolute security.
Third party sites may link to or from SSLGURU websites. SSLGURU is not responsible for the privacy practices or the content of those other websites.
133 North Altadena Drive
Pasadena, CA 91107
By phone or fax:
Toll Free: 1-855-SSLGURU (775-4878)
E-mail: [email protected]
For assistance with technical difficulties, including problems with accessing or using your customer account, please email [email protected].
Effective Date: 08/15/2013 | Last Updated: 04/01/2014